1 - General

The following contract between franz-marc.org and its customers is ruled by the General Terms and Conditions described hereafter. We reserve the right to change these terms and conditions at any time. Any modification coming from customers is not enforceable and does not have any effect on the existing contract.

Each customer must provide franz-marc.org with accurate and valid information (name, billing address, delivery address, etc...) required during the order process. Each customer remains responsible for any damages caused by the information he provided to franz-marc.org in the order form (mistake, inaccuracy, omission) ; as an example, customers will support the consequences of any late delivery including without limitation the financial damages caused by a delivery to a wrong address.

 2 - Contract

franz-marc.org has the right to refuse at its own discretion the order form processed by a customer. However, as soon as the order form has been confirmed by email, the customer can not cancel neither its order nor any of its obligations under the sale and purchase agreement.

The selling prices invoiced to customers match the prices displayed by franz-marc.org, on the day of the order.

The products selling prices displayed on franz-marc.org are  VAT inclusive but do not include packaging, shipping and delivery costs. however the costumer  might be asked to pay  an additional tax or import taxes on the destination country.

By the only effect of ordering a product on franz-marc.org , each customer accepts the applicable General Terms and Conditions of the sale and purchase contract on the day of the order ; each customer receives an order confirmation by email, such email being the only document that will be communicated to him to confirm the acceptance by franz-marc.org of his order. Such document only mentions the information sent by the customer, and related to the order processed on franz-marc.org.

 3 - Delivery

Once the ordered products have been delivered by franz-marc.org to the courier company chosen by franz-marc.org, franz-marc.org is not responsible anymore for the shipping and the delivery of the ordered products.

franz-marc.org will not indemnify any customer for a damage caused by a late delivery due to circumstances beyond its control or any other circumstances affecting the courier company chosen by franz-marc.org.

The ordered products are printed and packed by and under the responsibility of Gaya art-prints, and then transferred for delivery to one or several courier companies specialised in safe delivery ; such courier companies are freely chosen by franz-marc.org.

A maximum of three delivery tries will be carried out by the applicable courier company. In case of failure to deliver on the third try, the ordered products(s) will be returned to franz-marc.org address. Another delivery tentative will be processed at the customer’s expenses should he explicitly require it.

Any damage or excessive late delivery incurred during the transportation of the ordered product must be notified by the customer by any means to franz-marc.org.

The delivery of a product by the courier company is attempted on workdays only (Monday to Friday).

All standard payment and delivery terms apply.

 4 - Guarantee

Each customer has the right to return incorrect or defective merchandise. Claims have to be made within 14 days after delivery. Complaints should be in the form of an email with franz-marc.org contact form. franz-marc.org will make its best efforts to establish a contact within 24 hours after receipt of the complaint. Should the customer withdraw the complaint the merchandise will be considered as accepted and delivered.

In the context of a customer’s request related to incorrect or defective merchandise franz-marc.org can force the customer to return the product for further expertise. Should franz-marc.org acknowledge that the merchandise is incorrect or defective, franz-marc.org will make its best efforts to repair such damage or ultimately replace the incorrect or defective merchandise, without any additional costs to the customer.

franz-marc.org is not liable for insignificant deviations of the delivered product compared to product descriptions. Insignificant deviations like slight variations in color, size and the substrate texture are expected due to technology applied. Such insignificant deviations do not entitle the customer to return merchandise. Appearance of products can vary compared to on screen appearance due to different graphic cards, monitors or browsers.

 7 - Returns and cancellations

Returns are not accepted on any customised products, because art prints and customised frames are produced and assembled based on the customer's choices 

Returned products should be shipped in perfect condition and returned in the original packaging.  the customer is responsible for shipping charges if the ordered product matches the delivered product. Otherwise the return will be paid for by franz-marc.org. franz-marc.org will organise the retrieval of the parcel.

Returned merchendise (with franz-marc.org approval) will be sent to our manufacture site:

Gaya Art-Prints

hashlosha 52

Maas

Israel

 8 - Applicable Law

Place of fulfilment and jurisdiction is San-Diego (CA, USA)

existing Standard terms and conditions are governed by the laws of USA.